Account data: We use email, names, and organization to manage and provide access to your StarOps account.

We use Auth0 to provide login and authentication services.

We retain your account details for the duration of your account and then retain data as required following the closure of your account. See data retention policies for more details.

Email marketing and CRM. We use Hubspot as our main provider. Hubspot’s data policy can be found here: https://legal.hubspot.com/privacy-policy You can choose to be removed from our marketing communications at any time, however if you are an account holder your email and name will be maintained for account management and product communications. We also use Fillout to capture any inquiries on our website, for waitlist, sign up, and/or product information.

StarOps may be given access to one or more of the following: your development systems, repositories, infrastructure, and documentation, and as such we may require access via IAM policies and user access keys. User access keys are encrypted via Amazon KMS. Ingenimax does not store unencrypted user access keys.

You can control, monitor, and update access permissions to all keys at any time through your AWS IAM policies.

Users may also enter or upload data related to infrastructure configurations, code snippets, documents or other information in prompts.This information is used by agents to execute user requested tasks.

This data may be processed and stored as prompts or embeddings to service the account and improve agent ability to execute tasks for the account end users.

Through the use of the product, Star Ops may output code snippets, configuration files, or other assets containing customer data as a response to prompts. This data may be processed and stored as assets or embeddings to service the account and improve agent ability to execute tasks for the account end users

Stored customer and user entered data, and agent generated data, (including, prompts and responses) is logically separated between customer accounts. This data is both self hosted on Ingenimax’s cloud infrastructure and Weaviate, in the US. Weaviates’s security policies can be found here: https://weaviate.io/security

All data is encrypted in transit and at rest.

Ingenimax limits access to customer, user, and personal data by implementing appropriate access controls, including: (a) limiting administrative access privileges and use of administrative accounts; (b) changing all default passwords before deploying operating systems, assets or applications; (c) requiring authentication and authorisation to gain access to IT systems (i.e. require users to enter a user id and password before they are permitted access to IT systems); (d) only permitting user access to personal data which the user needs to access for their job role or otherwise limited to the purpose for which they are given access (i.e. Ingenimax implements measures to ensure least privilege access to IT systems); (e) appropriate procedures for controlling the allocation and revocation of personal data access rights, including procedures for revoking employee access to IT systems when they leave their job or change role; (f) encouraging users to use strong passwords, such as passwords with over eight characters, combination of upper and lower case letters, numbers and special characters; (g) monitoring and logging access to IT systems.

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